Frequently Asked Questions
Everything you need to know about our premium wool home essentials.
What types of wool do you use in your products?
We source only the finest natural fibers, including ethically produced Merino wool, luxurious Cashmere, and durable British Lambswool to ensure maximum comfort and longevity for your home.
How should I care for my wool blankets and throws?
Most of our wool products are best cared for by dry cleaning or gentle hand washing in cool water with a wool-specific detergent. Always avoid tumble drying and lay flat to dry to maintain the shape and softness.
Do you offer international shipping?
Yes, we ship our premium wool collections worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange.
Are your wool products sustainably sourced?
Sustainability is at our core. We work closely with farmers who follow regenerative agricultural practices and ensure the highest standards of animal welfare through the Responsible Wool Standard.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.